ChargePoint Holdings Inc. (NYSE: CHPT), a frontrunner in electric vehicle (EV) charging solutions, has announced the launch of two groundbreaking offerings aimed at revolutionizing the management of EV charging stations. On March 26, 2026, the company introduced ChargePoint Premier Care and the ChargePoint Support Portal, both designed to enhance the customer experience for charging providers by offering intuitive tools and personalized services.

2. ChargePoint Premier Care: Personalized Service at Its Best

ChargePoint Premier Care is crafted as a “white glove” service, specifically tailored for clients with extensive charging networks or complex operational requirements. This premium service promises to streamline operations through the expertise of a dedicated ChargePoint professional.

Key Features of Premier Care:

Operational Efficiency: Customers will benefit from a dedicated expert who will assist in optimizing charging operations.

Revenue Reporting: Detailed revenue reports will be provided, enabling customers to track financial metrics effectively.

Proactive Tracking: The service includes proactive tracking of charger performance and issues, ensuring minimal downtime.

Full-Service Network Optimization: Experts will support clients with charger configurations and offer case management to enhance overall performance.

JD Singh, Chief Customer Experience Officer at ChargePoint, emphasized the importance of this service, stating, “Premier Care allows businesses to streamline operations with our industry-leading team.”

3. ChargePoint Support Portal: Empowering Self-Service Management

Complementing Premier Care, the ChargePoint Support Portal offers an intuitive self-service hub for station owners who prefer to manage their operations independently. This portal is initially included with all ChargePoint Cloud Plan subscriptions and aims to simplify technical assistance, reducing reliance on traditional support queues.

Notable Features of the Support Portal:

Comprehensive Case Management: Users can create, manage, and track support cases, including the progress of parts and labor, directly within the portal.

Enhanced Analytics: The portal provides access to advanced case analysis tools and the ability to download custom reports.

Robust Knowledge Database: Users have easy access to how-to guides and troubleshooting steps, allowing for quick resolutions to common issues.

4. A Comprehensive Portfolio of Support Solutions

ChargePoint Premier Care and the Support Portal join the ranks of ChargePoint Assure and ChargePoint Safeguard Care, expanding the company’s suite of support solutions. This comprehensive approach underscores ChargePoint’s commitment to providing exceptional service and support to its customers.

5. ChargePoint’s Legacy and Commitment

Since its establishment in 2007, ChargePoint has been a pioneer in EV charging innovation, providing solutions that cater to the entire EV ecosystem—from the electrical grid to vehicle dashboards. The company connects over 1.37 million public and private charging ports across North America and Europe, facilitating the powering of more than 21 billion electric miles.

ChargePoint remains steadfast in its mission to enhance accessibility and reliability in EV charging, contributing significantly to the reduction of greenhouse gas emissions and the electrification of transportation.

For more information about ChargePoint’s support services, visit their official website or pressroom.

6. Conclusion

With the introduction of ChargePoint Premier Care and the Support Portal, ChargePoint Holdings Inc. is setting new standards in EV charger management, ensuring that both large and small operators can efficiently manage their charging infrastructure. As the demand for EVs continues to rise, ChargePoint's commitment to innovation and customer service positions it as a key player in the future of sustainable transportation.

Original press release