March 27, 2026 – Bandwidth Inc. (NASDAQ: BAND), a prominent player in the global cloud communications software market, has made headlines with its recent partnership with Salesforce to support the launch of the Agentforce Contact Center. This strategic collaboration is poised to redefine the landscape of customer relationship management (CRM) by integrating AI-driven capabilities into contact center operations.

1. A New Era in Customer Engagement

The Agentforce Contact Center represents a significant departure from traditional contact center models. By embedding AI technology directly into Salesforce's CRM, businesses can now leverage comprehensive customer data to foster more personalized and context-aware interactions. This innovative approach aims to dissolve the boundaries between CRM systems, contact centers, and agentic AI, marking a pivotal shift in how enterprises engage with their customers.

David Morken, Co-Founder and CEO of Bandwidth, remarked, "Salesforce is taking a bold and visionary step in evolving the contact center model for the agentic AI era. We are honored to partner with Salesforce to deliver the voice and messaging infrastructure foundation that will help contact centers scale."

2. The Role of Bandwidth's Infrastructure

As customer engagement strategies evolve, the demand for high-quality, reliable voice communication grows. Bandwidth’s Communications Cloud and its Maestro™ orchestration software are positioned to meet these demands, providing the performance and global reach necessary for AI-enabled interactions. This partnership enables faster innovation cycles and offers superior economic advantages, setting the stage for companies to implement robust AI strategies.

With a proven track record of powering major hyperscalers and cloud platforms, Bandwidth is well-equipped to deliver the low-latency voice infrastructure required for enterprise-grade deployments. The collaboration with Salesforce further extends Bandwidth's Communications Cloud into the next generation of CRM-native engagement platforms, solidifying its role as a foundational infrastructure provider for AI-driven customer experiences.

3. Supporting Industry Leaders

Bandwidth has a history of supporting the leaders recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS). By partnering with Salesforce, Bandwidth not only enhances its service offerings but also reinforces its commitment to delivering exceptional communications solutions across various industries.

4. Looking Ahead

As businesses increasingly adopt AI to enhance customer engagement, Bandwidth’s collaboration with Salesforce positions it at the forefront of this transformation. The Agentforce Contact Center is set to revolutionize how enterprises approach customer service, enabling them to harness the full potential of AI-driven conversations powered by comprehensive customer insights.

With this partnership, Bandwidth Inc. continues to lead the way in cloud communications, offering innovative solutions that empower businesses to deliver exceptional customer experiences. The integration of Bandwidth’s technology with Salesforce’s robust CRM capabilities is sure to have a lasting impact on the future of customer engagement.

For more information about Bandwidth Inc. and its offerings, please visit Bandwidth.com.

Original press release